An OE error presents if the washing machine has not successfully drained the water in ten minutes. However, the OE error code does not always mean that the washer requires a service call. If periodic maintenance has not been performed on the washer, there are a few simple steps to take before calling for service
Step 1: Check the drain pump filter.
Items caught in the drain filter will prevent proper drainage. Over time build up can occur from detergents and additives used in the machine. Manually drain unit through the drain hose, then lay a towel down to catch the water, and remove the filter. Clean the filter thoroughly and restart the machine
Step 2: Check the washers drain hose.
If the drain hose is not installed properly, the washer will not drain properly. The drain hose should not be installed more than 1 meter higher than the bottom of the washing machine
Step 3: Confirm that the washer is leveled properly
If the unit is not leveled properly, it will not drain properly. The front of the unit cannot be higher than the back or vice-versa. If not properly leveled, the water can flow back into the machine. If this is the cause of the problem, please level the machine using the supplied leveling wrench. When you place a LEVEL on the washing machine, the bubble should be in the center. Confirm that the washer is leveled from side to side and front to back.
NOTE: Perform a diagonal test when leveling the washing machine to ensure that the unit does not tilt from corner to corner.
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