Each step in my solution is a possible resolution. Hence I suggest thatyou perform each step and check the operation.
- Charge the battery fully by connecting to a computer or by using a compatible AC Adaptor. It may take a few minutes (up to 15 minutes) to displaythe charging symbol if the Reader is fully drained in its last use.
- Once the reader is charged fully (at least 45 minutes), slide the power button to turn ON.
- Perform a softreset. We can perform a soft reset by pressing the reset button on the Reader.
- After the RESET button has been pressed, slide the POWER switch to activate the Reader device again. If the Indicator light nextto the power button on the Reader device is yellow, the unit is attempting to start up. If this is the case, allow it a few moments to complete startup.
- If the Reader is still not charging up properly, connect the Reader to computer or AC Adaptorand then press the reset button.
- Disconnect the Reader device from the computer (if applicable) and then slide the POWER switch to activate the Readerdevice. Check if the Indicator light next to the powerswitch on the Reader device is yellow (indicating it is turning on) and if the unit is responding.
If the unit isstill frozen, connect it again to the computer or AC adapter and while connected,check if the Indicator light next to the power switch on the Reader device is red. If this light is red , allow the Reader device tocharge for one hour sothere is sufficient charge for troubleshooting.
If the issue persists, perform a hard reset to resolve the issue. Please follow the steps to perform a hard reset:
Under certain circumstances, moisture condensation can occur. Moisture condensation can becaused by moving the Reader device between temperature extremes or if theReader device has come in direct contact with moisture. If you suspect moistureas the cause, allow the Reader device to sit for a few hours before attempting to turn it back on.
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