A DE Error Code is indicative of a "Door Error". This indicates that the washing machine door is not shutting, locking or opening
Is this happening mid-cycle or at the end of the cycle?
If this is happening mid-cycle or at the end of the cycle, try powering off the unit and unplugging it. Leave it unplugged for about five (5) minutes. Plug the machine back in, power it on and see if the door latch releases. If it does not, service will be required.
Is any item caught in the door?
If an item is caught in the door, this could cause e DE error code to appear. Unplug for about five (5) minutes. Plug the machine back in, power it on. If the door will not unlock still, it could be that the item caught in the door could be pushing up or down on the door, preventing the latch from unlocking. May need service.
Has unit been paused in cycle to allow item to be added?
During the Cycle, the unit will draw in hot water to help activate detergent, even on a cold cycle (no damage to clothing will result, as it is a small amount). When the unit is paused, if it detects that the water in the unit is to warm, it will not unlock the door immediately (takes a minutes) This is a safety feature.
Is the door or gasket warped or damaged?
If the door is warped, it will prevent the unit form latching or locking properly. This can result in DE error code. Also, if the gasket is damaged it could cause this problem as well. Make certain the latch on the door is not broken. Refer to warranty policy to determine coverage under the LG warranty.
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